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South West Nissan is pleased to offer its customers a great range of vehicles through the Motability Scheme. The following commonly asked questions have been answered to help you gain a clearer understanding of how the scheme works. 

In order to help you make the right decision, it is important that your are fully informed about the Motability Scheme. To help you make your decision as easy and stress-free as possible, we've answered some of the most frequently asked questions that come our ways. Of course, if you can't find the question you have, just give a member of our team our call and we'll be happy to help.

Can I test drive a car?


Yes, of course. You can test drive any car you may interested in. Here at South West Nissan we absolutely recommend a test drive to help ensure that the car you choose meet your needs exactly, even if you're not the driver. Speak to one of our Motability advisers about booking your test drive.

How long does it take for my car to be delivered?


This depends on the model you have ordered. We'll let you know when you can expect your car once you've made your application.

Is anyone else allowed drive my Motability car?


Yes. You can add up to two named drivers to your plan to make use of your Motability car.

Can I get financial help as a Scheme user?


Some financial help is sometimes available through a grant if you're unable to afford the mobility option you need. You should enquire about this before making your application. To find out more, speak to a member of our Motability team here at South West Nissan. More information is also available here on financial help.

Am I able to cancel my lease agreement?


This is possible under some circumstances and if you're able to provide a valid reason. This can incur a charge.

Can my Motability allowance be used on a car and scooter/powered vehicle?


No – at the moment it is only possible to carry out one lease agreement with the Motability Scheme, thus it is one vehicle per driver.

What happens at the end of the lease?


You have three choices: lease another car through the scheme; extend your lease and keep your current vehicle; or return your car and reinstate your allowance.

Is there an age limit for the Motability Scheme?


People are eligible for the Higher Rate Mobility Component (HRMC) of the Disability Living Allowance (DLA) from age three, and will receive notification of claiming the Personal Independence Payment (PIP) before they turn 16. Drivers over the age of 65 who receive PIP, DLA, War Pensioners’ Mobility Supplement (WPMS) and Armed Forces Independence Payment (AFIP), are eligible for the scheme.

What is Advance Payment?


This works like a deposit, whereby more expensive vehicles or larger cars require payment upfront so the total value of the car is covered over the duration of the lease. Some cars have £0 Advance Payment.

When will I receive my car?


Delivery time is totally dependent on the make and model of your chosen car. Speak to your dealer to find out more information about when you can expect to receive it.

Can someone else collect my car?


No, unless you have an appointee. An appointee is someone who is solely responsible for collecting state benefits on behalf of the disabled person. If you do not have an appointee, you must collect the car yourself, as you need to enter your PIN and sign the legal agreement.

How to find the most suitable Motability car


There are many models to choose from. To help you decide on the most appropriate car to fit your needs, you can answer the Motability Suitability Questionnaire.

How much do adaptions cost and who pays for them?


Prices vary, so view each of the adaptation costs via the Motability Managed Adaptations Programme. Many of these can be included and arranged by the dealer at no extra cost if you do so at the beginning of your lease.

Is insurance included in the dealership price?


Insurance is included as part of your lease. Speak to your dealership for further information.

What is covered by RSA Motability insurance?


Rest assured with many inclusions in the scheme’s comprehensive insurance. Drivers are covered for loss or damage, including accidental, fire and theft, and you can also get a repair or replacement of glass and damaged locks. All of the adaptations and modifications that are known to the insurer are covered, as well as the in-car equipment, car accessories and tools.

What is not covered by RSA Motability insurance?

  • Excess payments (usually £100)
  • Loss of keys
  • Personal belongings
  • Non-standard equipment or modifications
  • Driving other cars
  • Unauthorised or uninsured drivers

Contact us

Call or visit South West Nissan today at our Exeter, Barnstaple or Wellington dealership to hear all about our Motability offers and for more information on the scheme. We have low rate, flexible finance plans and can help you drive away today in the car of your choice.

Got more questions? Simply submit an enquiry below and one of our Motability experts will get in touch. Alternatively, call your nearest dealership to speak to us straight away.