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Service Advisor Wellington

Reference Number - 0123445567567
Location Wellington
Salary Confirmed at interview
Closing Date 31/12/2021
Working Hours 45
Benefits Bonus Scheme Car Benefit Scheme Company Pension Scheme Free MOT Test Per Year

Main Purpose

Clients:

- To deliver an exceptional experience to all clients and to ensure that their vehicles is processed in line with the Wellington Motor Group standard

- To carry out client follow up calls to develop and maintain a positive relationship and to promote repeat business

- To ensure that the manufacturer's requirements for client satisfaction are maintained to ensure maximum scoring

- Establish client's alternative transport arrangements using tolls such as collection and delivery, While You Wait, Chauffeur Lift Service and Courtesy Vehicles

- Promptly responds to client telephone enquiries, progress updates and to confirm completion of work

- Facilitate the smooth flow of the vehicle through the workshop in line with the Wellington Motor Group Standard

- Hand over the vehicle to the client advising them fully of the work carried out and giving a full explanation of the invoice

- Obtain all data such as Email, Mobile Telephone Number, Next Service / MOT due date and address to assist in the future marketing of the client

- Complete any other appropriate activities specified by the service manager

Sales:

- To organise workshop bookings in an efficient and courteous manner to ensure utilisation of the workshop in line with the Wellington Motor Group standard

- To promote the facilities, technical knowledge and expertise of the Service Department to increase sales and to overcome any objections

- Provide quotations for the client using menu pricing or labour / parts costings

- Review vehicle / client history to identify potential additional work requirements, including manufacture campaigns or previous vehicle health-check identified items.

- Liaise with clients or authorisation agents on the telephone to 'upsell' additional work and obtain authorisation to proceed

- Create invoices and process payments in line with the Wellington Motor Group standard

- Work readily with numbers and large sums of money

- Submit web based claims for authorisation and invoicing

- To sell customers service, repairs and parts in order to contribute to the revenue and profit objectives of the Dealership

Qualities

- Has a willingness to learn and improve product / technical knowledge

- Work independently in a busy active environment, without constant supervision managing own time and workflow effectively

- Present a consistently professional image to all clients through attitude, behaviour and personal appearance

Key Performance Indicators

- Client satisfaction score

- Upsell of additional repair items

- Sale of workshop hors to achieve business plan objectives

- Sale of service plans and extended warranties to increase client retention

Knowledge and Skills

- Computer literacy

- Basic automotive function and location of parts

- General office equipment

- Communication skills

- Numeracy

- Flexibility

- Planning and Organising

- Team working

- Sales skills

- Integrity

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